FREQUENTLY ASKED QUESTIONS
FAQ
We offer a versatile cleaner suitable for most gemstones and metals, eliminating the need for multiple cleaning products.
Our all-natural solution is safe for:
- 925 sterling silver
- Gold (10K, 14K, 18K)
- Gold or rhodium-plated jewelry
- Diamonds (natural and lab-grown)
- Gemstones including emeralds, rubies, sapphires, opal, turquoise, quartz, peridot, amethyst, tanzanite, freshwater pearl, CZ, aquamarine, garnet, tourmaline, and topaz
No, our solution is gentle enough for plated jewelry and won't strip the plating.
Yes, our formula uses all-natural, plant-based ingredients. It's certified by ISO 9001 for quality management and SGS for product safety. While safe for skin contact when used as directed, discontinue use and consult a physician if irritation occurs.
Don't launder the polishing cloth, as this removes its embedded polishers. The cloth remains effective even when it turns black. Replace it only when it no longer shines your jewelry effectively.
Our all-natural liquid solution is safe to use at least once a week, but you can clean your jewelry as often as needed based on personal preference.
The Magic Cloth is designed for metal surfaces only, as is specially impregnated, providing the best cleaning results for matte surfaces and long lasting protection against tarnishing.
Avoid using gemstones to prevent potential damage. For gemstone care, our liquid solution and luxury brush which are safe to use on most metals and gemstones.
Yes, the Luxury Brush is safe for most metals and gemstones when used gently. Works well on most gemstones, but be careful with delicate stones such as emeralds or opals.
Please avoid applying excessive force, as we are not liable for any damage caused by improper use.